FedEx Ground:
This is our preferred method of shipping for all orders. FedEx Ground can deliver to most of our customers in less than 3 days with the only exception being the West Coast States. The estimated time of arrival is 2-5 business days.
Sorry, FedEx does not ship to P.O. Boxes. FedEx will only ship to a physical street address.
FedEx Express:
This is our preferred method of shipping for all expedited orders.
Sorry, FedEx does not ship to P.O. Boxes. FedEx will only ship to a physical street address.
USPS Express and Priority:
We use USPS for all P.O. Box, APO and FPO shipments.
International Shipping:
All International Orders are shipped via USPS Express and Priority.
International Shipping Quote:
If you are outside the US and you would like a shipping quote, email your physical address and we will provide a quote within 24 hours (M-F).
How do I return an item?
Refund/Return Policy:
Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 7 calendar days of the delivery date (after 7 days no returns are allowed)
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item’s particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
MASTERÂ FX
1350 W. Washington St, West Chicago, Illinois 60185
Customer Service Number:
8775786577